Privacy Policy
Effective Date: May 3, 2026 | Last Updated: May 3, 2026
1. Introduction
Velare Logistics ("we," "our," or "us") is a medical courier and logistics company headquartered in Maryland. We are committed to protecting your privacy and handling your information with the care and professionalism that the healthcare industry demands. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit velarelogistics.com or engage our services.
2. Information We Collect
When you submit a quote request or contact us, we may collect your name, job title, organization name, business email, phone number, pickup and delivery addresses, type of materials to be transported, and any special handling instructions. We also automatically collect technical information including IP address, browser type, pages visited, and device type through cookies.
3. How We Use Your Information
We use your information to respond to quote requests, coordinate delivery services, communicate about orders, improve our website, comply with applicable laws, and send administrative communications. We do not sell, rent, or trade your personal information to third parties.
4. HIPAA-Aware Handling Practices
Velare Logistics operates in the healthcare logistics sector and is committed to HIPAA-aware practices. Our drivers are trained in HIPAA-aware handling of medical materials. We maintain chain-of-custody protocols for all deliveries and enter into Business Associate Agreements (BAAs) with covered entity clients as required. For BAA inquiries contact operations@velarelogistics.com.
5. How We Share Your Information
We only share your information with trusted service providers under confidentiality obligations, when required by law, in the event of a business transfer, or when necessary for safety. We do not share your information for advertising or marketing purposes.
6. Cookies and Tracking Technologies
Our website uses cookies to improve your experience and understand how visitors use our site. We use strictly necessary cookies, analytics cookies (only with consent), and preference cookies. You can manage your cookie preferences at any time through our consent banner.
7. Data Retention
We retain quote request information for up to 2 years. You may request deletion of your personal information at any time by contacting us.
8. Data Security
We implement encrypted data transmission (HTTPS/SSL), access controls, and regular review of our data handling practices to protect your information.
9. Your Rights and Choices
You may request access to, correction of, or deletion of your personal information. California residents have rights under CCPA including the right to know what information is collected and to opt out of its sale (we do not sell personal information). To exercise your rights contact operations@velarelogistics.com within 30 days.
10. Children's Privacy
Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
Velare Logistics | Email: operations@velarelogistics.com | Website: velarelogistics.com | Service Area: Maryland and surrounding Mid-Atlantic region
Cookie Declaration
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